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Help Center

Power

Power

2019 F-Series

Are the new Corpus back and seat cushions and covers available for the M3 and M5 or older models?

Can the new Light Kit retrofittable to an older chair F or M Series?

My current F3/F5 slows to a crawl when elevated. Can the new elevated drive speeds be added to existing F3/F5?

Can the upgraded shocks be swapped out on an older model(2016) F5?

How is the new ComfortRide/ComfortRide Pro suspension different and can it be retrofitted on to older F3 or F5?

Can I get one of the 2019 F-Series colors on an M3 or M5?

Are the new colors and shrouds available for older F Series power wheelchairs?

What's different or has changed on the new F3 or F5?

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Permobil Connect

What is Permobil Connect?

How does Connect work?

Does Virtual Seating Coach work with Connect?

Does Connect transmit my chair’s location?

How can the end user of the wheelchair turn off Connect?

Does Connect require the end user to enable notifications? If so, what are the notifications?

Can the end user's wheelchair provider access Connect?

Can another third-party or clinician access Connect?

How does the Connect identify a wheelchair?

Can the information about the current end user be deleted from Connect if the chair is sold to another end user?

Where is Connect data stored?

Can the end user request a copy of the information collected by Connect?

What information does Connect collect?

How much data does Connect use?

Does the end user of the wheelchair need to have a Bluetooth device to use Connect?

Does the end user of the wheelchair have to consent prior to the activation of the Connect?

Will Connect work with all mobile devices (i.e. iPhone, Android, iPad, iPod, etc.)?

Can the information about the current end user collected by Connect be transferred to another power wheelchair upon request?

How can the end user obtain information about Permobil’s commitment to protecting his/her data?

Can the Connect be attached to a minor child's power wheelchair?

Does Permobil require consent when the end user is unable to represent himself/ herself?

Where can the end user of the wheelchair find Permobil's privacy notice?

Who can the end user contact for questions about Connect?

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2021 M-Series

How long do the LED lights last? Do the bulbs require replacement?

Can the new light kit be retrofittable to an older chair F or M-Series?

How do you determine the amount of tilt/ recline or other seating angles?

How much tilt or recline can I drive in before “lock out” on an M5 Corpus?

How much tilt or recline can I drive in before “lock out” on an M3 Corpus?

Does the new M-Series allow end users to drive in more tilt or recline?

Can the drive inhibits on my old M3/M5 Corpus be changed to match the new M-Series?

Can the heavy-duty shocks be swapped out on an older model M3 or M5?

Are there different shocks or shock settings for different user weights?

How is the FlexLink/FlexLink Pro suspension different from the original 2017 M-Series?

What’s the difference between FlexLink and FlexLink Pro suspension?

Are the new colors and shrouds available for older M-Series power wheelchairs?

What’s improved or has changed on the new M3/M5 Corpus®?

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Explorer Mini

Where can I find a copy of the owner’s manual?

Is the Explorer Mini latex free?

How do you clean and disinfect the Explorer Mini?

Can I let my child use the Explorer Mini alone or if I’m in another room?

Is it possible to use a mode/stop switch or wireless remote to stop the wheelchair from a distance?

How fast does it go?

How much does it weigh?

How do you put the motors in “free wheel”?

How far can it go?

What type of batteries does it take?

How long does it take to charge?

It won’t turn on, is there a reason?

How do I charge it?

Why is there only a joystick control? What about switches?

Is a prescription required?

Will insurance pay for it?

Where can I buy one?

Is this a medical device or a toy?

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Battery/Charger

What is the warranty on Permobil batteries?

Will the Permobil VoltPro charger work in other countries? Are Permobil batteries approved for air transport?

Can I get the new Permobil batteries for my existing Permobil power wheelchair?

How do I know which batteries are installed in my chair?

Can I use my old Permobil charger on my new Permobil power wheelchair?

Can I use the new Permobil VoltPro charger on my old Permobil power wheelchair?

Can I use a charger from another manufacturer’s power wheelchair with the Permobil batteries?

How is the Permobil VoltPro charger optimized for Permobil batteries?

Can I leave my chair plugged into the Permobil VoltPro charger when not in use?

How should I charge my chair?

Do the Permobil batteries require a break-in period?

How are the Permobil batteries different from typical gel batteries?

What is the range on the Permobil batteries?

How much farther can I go with the new Permobil batteries?

What are the dimensions of the new Permobil battery?

Are Permobil batteries available for purchase as spare parts for existing power wheelchairs?

What sizes are the Permobil batteries available in? What model wheelchairs are the new Permobil batteries available on?

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Fleet Management

Who can the user contact for questions about MyPermobil or Fleet Management?

My client does not want to share their location. How do I make sure the GPS tracking is turned off?

Can Fleet Management be accessed from both a computer and a mobile device?

How is the Connect ready power wheelchair entered into my dealer branch?

Does the end user need to be on Wi-Fi in order to transmit data to Fleet Management?

When should the power wheelchair be activated?

Why does the end user have to activate their wheelchair in order to transmit data to Fleet Management?

How does the end user activate their chair?

What is the difference between Fleet Management and MyPermobil?

What is Fleet Management?

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MyPermobil

How do I activate the MyPermobil App?

How do I connect and get started with MyPermobil Voice Assistant?

Will the MyPermobil Voice Assistant always understand what I say?

What questions can I ask MyPermobil Voice Assistant?

Is additional hardware or software required in order to use the MyPermobil Voice Assistant feature?

What does Permobil do with the data collected and can I have access to it?

Why doesn’t my location show up on the map?

I do not want to share my location. How do I make sure the GPS tracking is turned off?

How does MyPermobil estimate how far I can travel?

What is MyPermobil Voice Assistant?

Why is there a difference between battery status information in the MyPermobil app versus on the joystick display?

How do I turn on/off Airplane Mode if I have an OMNI or OMNI2 with a switched driver input device?

Why is there an Airplane Mode on my wheelchair? How do I enable/disable Airplane Mode?

I already have MyPermobil. How do I update my app to get the new features?

How do I know if MyPermobil is compatible with my wheelchair?

Do I have to be on Wi-Fi to use MyPermobil?

Does MyPermobil use my cell phone data?

Why do I have to activate my wheelchair to use MyPermobil?

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